Grizzly Tree Experts LLC

Terms of Service

These terms explain what to expect when you book a job with us — how estimates and work windows are scheduled, how stump grinding and debris removal are handled, how payment works, and where responsibility sits between our crew and your property.

Effective Sept 28, 2026 USDOT No. 3433756 MC-1742543

Section 1

Scope of Services

Grizzly Tree Experts LLC ("Grizzly," "we," "us") performs tree removal, tree trimming and pruning, stump grinding, cabling and bracing, land clearing, and related arboricultural work at the address you provide when booking. What's quoted is what's performed — anything discovered on-site that changes the scope (a second trunk, buried debris, restricted access) is re-priced before we proceed, not after.

Pricing Basis

Quotes are built from tree species, height and diameter, canopy and branch density, proximity to structures, and how our equipment can reach the site.

Written Quotes Rule

Verbal estimates are ballpark only. The written or texted quote you approve is what governs the job and the invoice.

Change Orders

If site conditions change the scope once work has started, we'll pause, explain the change, and get your OK before continuing or re-pricing.

Out-of-Scope Work

Fence repair, sod replacement, irrigation repair, and full landscape restoration are not included unless separately quoted in writing.

Section 2

Estimates & Arrival Windows

We schedule arrival windows rather than fixed appointment times, since prior jobs on the route can run long. We'll text you when a crew is on the way.

2 hrsEstimate arrival window

4 hrsWork-day arrival window

24 hrsTypical estimate-to-quote turnaround

What the estimate includes

A certified arborist walks the property, measures the tree(s) or stump(s), and flags any access or safety concerns.
You receive an itemized, written quote before any work is scheduled — nothing is charged for the visit itself.
Quotes are valid for 30 days from the date issued; pricing may be revisited after that window due to material and fuel cost changes.

Section 3

Stump Grinding

Stump grinding is quoted and performed as its own line item, separate from removal, even when booked together.

Ground mulch and wood chips are left on-site in a pile near the stump — we don't haul, bag, sell, or spread it as part of a standard job.
We grind surface roots within the immediate radius of the stump and backfill the hole with the resulting chips, but we don't provide fine grading, topsoil, or sod restoration.
If a stump sits under a structure, fence, or utility line and can't be safely reached with our equipment, it will be marked as inaccessible on the invoice and excluded from the job — call us to revise the quote if access changes later.
Grinding depth is quoted per job (commonly 4"–6" below grade) and stated on your estimate; deeper grinding for construction or planting is available on request at an additional cost.

Section 4

Debris Removal

Debris hauling is tied to the job that generated it.

We haul logs, brush, and chips created by the tree or stump work we performed that day as part of the quoted price.
We don't collect pre-existing brush piles, storm debris from other trees, or general yard waste unless it's added to the estimate before work begins.
If you'd like wood rounds or logs left for firewood, tell your arborist during the estimate — we'll stage them instead of hauling them.

Section 5

Payment Terms

Full payment is due on the day the physical work is complete — tree removal, trimming, or stump grinding — regardless of whether a related repair (sod, fencing, hardscape) is still pending. We don't offer installment or payment-plan arrangements.

Accepted Payment Methods

Method	Fee	Notes
Tap-to-pay	No fee	Apple Pay, Google Pay, or card tap/swipe with the crew lead on-site.
ACH / bank transfer	No fee	Paid through the secure invoice link we text or email.
Online card (invoice)	2.99%–3.5%	Card payments made through the online invoice link.
Phone card payment	2.99%–3.5%	Processed by our office over the phone.
Check	No fee	Must be dated within 14 days of job completion; receipt is issued once the check clears.

If a check is returned unpaid, it's your responsibility to contact us within 5 business days to arrange an alternate payment. Unresolved balances may be referred to collections.

Section 6

Invoicing & Insurance Claims

Invoices go out by text, email, or paper copy, whichever you prefer at booking.

If you're filing a homeowners insurance claim for storm damage, you're responsible for taking your own before/after photos and submitting the claim to your carrier.
We'll supply documentation reasonably requested by your insurer — a W-9, certificate of insurance, or a scope-of-work summary — but we don't file claims on a customer's behalf.
Payment to Grizzly is not contingent on your insurance claim being approved or paid; the invoice for our work is due per Section 5 regardless of claim status.

Section 7

Coupons & Discounts

We mail quarterly paper coupons to our service area. Screenshots or photos of a coupon are not accepted — the physical coupon must be presented.

Mention the coupon when you schedule your estimate so it's noted on the work order.
The physical coupon must be handed to the arborist at the start of the on-site estimate.
Coupons can't be applied retroactively once a written or digital estimate has already been issued for the job.
One coupon per job; coupons can't be combined with other active promotions.

Section 8

Cancellations & Rescheduling

You can cancel or reschedule at no charge any time before the crew begins work on-site.
We may reschedule a job for weather, daylight, or crew safety reasons — if that happens, we'll contact you as soon as the decision is made.
Next-day or same-week rescheduling is offered on a best-effort basis and isn't guaranteed, especially during storm season when emergency calls take priority.
Repeated last-minute cancellations (after a crew has already been dispatched) may be subject to a dispatch fee, disclosed to you before it's applied.

Section 9

Weather & Unexpected Delays

Tree work depends on conditions we don't control. Jobs may be delayed by:

Severe Weather

High wind, lightning, or saturated ground make climbing and rigging unsafe for our crews.

Equipment Issues

Mechanical breakdowns or parts delays on cranes, chippers, or grinders.

Local Restrictions

Permit holds, HOA sign-off, or municipal right-of-way rules that surface after booking.

Storm Season Surge

Emergency, life-safety calls are prioritized ahead of scheduled non-emergency work.

When a delay happens, we reschedule as soon as it's safe — but we can't guarantee a same-day or next-day slot.

Section 10

Insurance & Limited Liability

Grizzly Tree Experts LLC carries general liability and workers' compensation insurance, and we'll provide a certificate of insurance on request before the job starts.

What we cover

We repair accidental property damage caused directly by our crew's work — payment for the original job is still due separately.

What we're not liable for

Utilities, irrigation lines, septic systems, or other infrastructure that wasn't disclosed to us before work began.
Pre-existing conditions such as internal decay, prior storm damage, or buried lines we had no way of identifying.
Temporary disruption to your or a neighbor's internet, power, cable, or water service caused by tree removal in proximity to utility lines.

Section 11

What You're Responsible For

A safe, efficient job depends on us knowing your property before the saws start. By booking, you agree to:

Provide clear, safe access for our trucks, chipper, and crew — including moving vehicles blocking the work area.
Give neighbors a heads-up about likely noise, equipment access, or brief driveway blockage.
Move or cover breakable and valuable items (patio furniture, vehicles, décor) near the work zone.
Disclose underground systems — sprinklers, septic fields, invisible fencing, data or power lines — that aren't visible from the surface.

We are not responsible for damage to anything on your property that wasn't disclosed to us in advance, including buried lines, systems, or structures.

Section 12

Liability Waiver

By booking a job with Grizzly Tree Experts LLC, you agree to hold the company, its crew, and subcontractors harmless from claims arising out of:

Site access or conditions that were unsafe or misrepresented at the time of booking.
Hidden or undisclosed hazards — including buried utilities, structural decay, or unstable ground — that a reasonable visual inspection would not reveal.
Disputes with neighbors, HOAs, or third parties arising from work performed at your direction on your property.

Section 13

General Terms

Governing Law

These terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any dispute arising from a job performed under these terms will be handled in the county where the work was performed.

Changes to These Terms

We may update these terms as our services or policies change. The version in effect on the date your estimate is issued governs that job. Continued use of our services after an update constitutes acceptance of the revised terms.

Entire Agreement

These terms, together with your signed or approved written estimate, make up the full agreement between you and Grizzly Tree Experts LLC for the job in question, superseding any prior verbal discussion.

Questions About These Terms?

Our office can walk through any part of this agreement before you book — no pressure, no obligation.

(844) 443-0150
Call Our Office

Grizzly Tree Experts LLC · 514 Arnold Mill Rd, Woodstock, GA 30188 · USDOT No. 3433756 · MC-1742543